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Account Director

We asked our Account Directors some questions;

this is what they had to say....

Describe your day to day responsibilities.

No two days are ever the same! We support various clients, monitoring their websites and traffic, proactively looking for ways to improve traffic along with the quality of the traffic and enquiries. We identify any issues and offer suggestions and possible solutions, often recommending features that can help improve the performance of their website, such as digital marketing packages or plug in features. It's really important that we fully understand every service Autoweb offer.

What training do Autoweb Design offer?

We have weekly team meetings to make sure we're up to speed on any new products, and regular product training which often includes meeting with our third party suppliers to find out what's new. We all work together as a team so if anyone needs help, there is always someone on hand to offer support and guidance.

What career opportunities do Autoweb Design offer?

The company is growing fast, so there are always new opportunities available to both internal and external candidates. It's a really exciting place to work with a diverse team of people, all pulling in the same direction. We're excited for the future !

Describe the team dynamics?

Our team is led by the Head of Client Success, and we all work independently on our allocated clients. We all have the same goal and work together to ensure our clients get the very best customer service.

How is your work managed?

We manage our own time, ensuring we give each client the right level of service to suit them. We schedule monthly calls with each client to discuss analytics reporting, any trends and patterns we've spotted, along with ideas and solutions for every account.

Do you feel valued and listened to?

Every month we nominate an Employee of the Month, which members of our team have won a few times! It’s small things like that that make you feel appreciated. We also have a suggestion box within the company, this is a great idea as we can put our views and ideas forward and we know they are listened to.

What advice would you give to someone joining your team?

Be a team player! It's all about working together as one team to share your ideas and take on board others. We all have a diverse range of clients and you may encounter an issue you've not dealt with before, but by using different experiences and best practice it always results in finding a solution.

What do you like most about working for Autoweb Design?

The people and sense of team spirit is fantastic. It can be challenging at times but it’s never boring. We would definitely recommend working at Autoweb, it's a great place to be!

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