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Visitor Chat currently manages over 65,000 interactions per month with a conversion rate of 60% to actionable leads for the Automotive sectors.
The dealer journey starts with an introduction to a VC account manager - who helps produce a bespoke chat flow and configure box behaviour settings.
VC provide dedicated account management (ongoing account support, assisting with all product queries, design changes and account optimisation requests. (KPIs set with the dealership at go live with monitored goals, review and frequency of review arranged with dealer and configured within system set up at go live.)
The Visitor Chat platform routes chats and delivers leads across multiple URLs, dealer locations and departments - integrated into one seamless chat management, back office and reporting system.
Chat packages include dealer-managed and co-managed chat capability but given our 24/7 operation coupled with industry leading conversion rates, 97% of our customers opt for a fully managed solution.
Visitor Chat is available to be integrated with Google Analytics and multiple DMS providers (Dragon2000/DealerWeb/Rapid Response) to allow further performance tracking and simplify lead management.
Our industry specific chat team are trained within the Automotive sector and follow a unique chat flow process which covers various departments of a dealership (parts/service/sales/aftersales/new/used/caravan & motorhome, finance and more), the aim for the VC team is not just lead generation but to gain trust and build confidence from website traffic by entertaining detailed and complete, lead qualifying interactions.
Many independent dealers prefer a fixed monthly rolling contract & main dealers have flexibility through a 3, 6 or 12 month contract.
Multi-location clients receive dedicated BDM management with regular account appraisal and KPI measurement. Visitor Chat also provides managed live chat on Facebook Market place for advertising dealers.